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Terms and Conditions

We know this stuff is boring but this is entirely in order to protect both your beloved pets and ourselves in the event of any accident, incident or illness occurring.

  • Dogs are legally required to wear a collar with a tag providing - your surname, address and phone no.
  • The owner agrees to advise us of any behaviour or health issues whether old or new.
  • We regret that we do not accept adult dogs that have not been neutered.
  • Full details of your veterinary practice and contact numbers are required in case of an emergency.
  • If we are unable to make contact with you we reserve the right to make decisions regarding emergency veterinary treatment whilst your pet is in our care and the owner accepts full liability or payment of related treatment and fees incurred.
  • One week's trial will be required to ensure that your dog is compatible with our group.

Cancellation by Us

In the unlikely event that we are unable to complete a confirmed booking for any reason we will try to arrange cover with one of our local walkers/daycare providers, however this is without liability or obligation to TOP DOG Walking Services

Cancellation by You 

                

                    Client Holidays 

Top Dog operate a 2 week holiday allowance for regular clients each calendar year. If a regular client does not require their day/s due to holidays, once the 2 week allowance has been utilised the agreed regular days are still payable.


                    Client absence

We also operate an absence policy for all regular clients. 


If your dog has a regular day/s and you do not require their nominated day/s for any reason for example due to sickness (dog or owner) or any other absence, the normal weekly fee will still be required to be paid. This is to ensure your dogs regular slot is left available and not offered to another client. 


Repeated Cancellations 


If you have a regular slot each week which is being cancelled on a regular basis then we reserve the right to remove you from your regular slot and the space will be offered to another client. You would then be classed as an 'ad-hoc' client and availability would be offered on a 1st come 1st served basis..

Off lead exercise is only provided to those dogs whose owners have signed our consent form and disclaimer and who have confirmed that their dog has proven good recall.


We will only exercise your dog off lead in areas we deem to be safe however whilst every care will be taken whilst exercising your dog ALL dogs exercised by Top Dog Walking Services are done so at their owners risk and no responsibility can be accepted for sickness, injury, loss through theft or straying or demise of the dog.

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